Category

AdWords

Is Your Digital Marketing Agency Doing Their Job?

By AdWords, Optimization

What clients expect or think they’re getting, versus what they actually get from their SEO agency or digital marketing company might surprise you. Those monthly reports might be pretty and colorful, but what is your agency really doing for your bottom line?

If you have contracted an outside agency to run Google Ads campaigns in order to supplement your overall marketing strategy, how do you know they are delivering on what they promised? Are they actively optimizing your account or operating as a set-it-and-forget-it service? Are they proactive in explaining sudden changes in performance or suggesting new features and strategies? What conversions are they actually tracking, and are they double counting conversions to boost performance metrics? Yes, I have seen the latter in several new accounts that I have taken over.

In this post I’m going to share how to check account activity in addition to some basic reports you should be getting.

One of the easiest ways to check if they are talking the talk AND walking the walk is to login to your Google Ads account and view the change history report.

Here you can look at up to 2 years of nearly every change made in your account, including: budget and bid adjustments, whether keywords (including negatives) have been added or paused, adjustments to location targeting or ad scheduling, the last time new ads were uploaded, etc.

If you generate 1000s of clicks each month and the last change in your account was more than 30 days ago – you need to have a serious conversion with your account manager (or, contact me!). That said, please do give your Google Ads account manager an opportunity to explain what you may deem as minimal activity. Keep in mind that the size of your account (how many clicks and/or conversions you generate each month) often determines the frequency of account updates as you do need enough statistically relevant data before making smart optimizations.

Don’t have access to your Google Ads account? That’s a big, fat red flag in my opinion. Clients should ALWAYS have complete ownership with admin access to the accounts that outside marketing firms manage for them. Why? It’s your data, that YOUR company paid for, both to Google for the clicks and the agency for management! If you change agencies or want to bring search engine marketing in-house, some firms will lock you out and you have to start from scratch. Yep, it’s true. And of course, you should be able to login and view that change history or any other custom report you like, whenever you want.

Access to your account also allows you to double-check that the account is set up properly. Did they put all keywords in one campaign and ad group or properly structure keyword themes into unique campaigns and ad groups? Are they targeting your desired geographic locations? Have they made proper device level bid adjustments at the ad group level? Are there irrelevant search queries bleeding your account? What conversions are they actually tracking? Have they implemented ad extensions? Are low Quality Scores hurting your account? You should be able to login and look under the hood at any time.

On a final note, let’s talk about reporting. I’ve had new clients send me reports from their previous digital marketing agency and some have made me laugh out loud. They were simple, 1-page reports with basic impression, click, cost metrics but no conversion reporting, and no further analysis of specific components such as click and conversion type break down (e.g. by device, network, conversion type).

Are you getting weekly reports that show you high level metrics for how things are pacing each month? What about month end reports with a summary including specific insights and comments: what’s working and what’s not, why traffic or conversions shifted. Do their reports ONLY show you high level metrics (impressions, clicks, costs, but no conversions) or do they provide detailed view of traffic and conversions at keyword, ad, device and network level?

Successful client-agency relationships are built on trust and transparency.

Not satisfied with your digital marketing agency? Feel there is a lack of transparency in your Google Ads management? Review my services and contact me to schedule a call. I am happy to answer any Google Ads account questions you have – free of charge.

Do You Trust Google to Write Your Ads?

By AdWords

If you have not yet heard about or received an AdWords email alert about “Ad Suggestions”, have ignored or missed the “New ad suggestions will auto apply soon” notifications in your AdWords account – it’s time to pay attention!

Starting April 30, ​AdWords will automatically apply “suggested ads” (that they create) to your account unless you specifically opt out. According to Google, these ad suggestions are created via “a combination of human review and machine learning” and are based on existing ads, account and campaign extensions, landing pages, and “additional signals such as keywords and targeting.”

Per Google:

“Ad suggestions will automatically apply 14 days after they’re created unless you proactively apply, edit, or dismiss them beforehand.

Ad suggestions that auto-apply will appear on the Ads & extensions page with the tag “Auto applied ad suggestion,” and Google will also notify you in various ways that these ads have been created.”

If you are more of a hands off, set it and forget it account manager, and trust Google to know your company voice, or perhaps you are actively working in the new AdWords interface (notifications about ad suggestions are NOT in current/old UI as I understand it) – this change may be of no concern to you.

I’m generally not a fan of “auto-applied” features by AdWords because their recommendations do not always align with client strategies and goals. And most importantly, Google has no way of knowing each of my clients’ company message or style guide. For example, I have financial clients that require specific verbiage always be displayed in Headline 1 or 2, with “if this then that” rules of how and when verbiage appears. How would Google know and implement that? Other clients require specific text be included if trademarked term is used in ad, so again – how would Google know this? Not to mention that the majority of clients require internal marketing team approval, and in some cases legal department approval, before any ads can go live.

Here is the most recent AdWords email notification I have seen:

“Starting after ​April ​29, ​2018, you may see ad suggestions on the Recommendations page, and can choose to manually apply or dismiss them. Depending on your account settings, you’ll get an alert in AdWords and receive a corresponding email every time we suggest new ads. You’ll have 14 days from the notification to review them, after which the ads will be automatically enabled unless you choose to remove them.

If you’d like to receive ad suggestions, you don’t need to take any action at this time. However, this email does not guarantee that your account will receive ad suggestions.

You can opt out of automatically applying these ads in your account settings. If you have a manager account, you can opt out accounts in bulk by going to “Management” on the Accounts page.”

If you prefer absolute control over your ads, make sure to opt out before April 29, 2018.

You can read more about how to manage these new ad suggestions here:
https://support.google.com/adwords/answer/7498488?hl=en

And learn how to opt out completely here:
https://support.google.com/adwords/answer/7498247